House has good potential with large living spaces/great location on canal. We've been renting for years and this was by far the least communicative/caring rental company we've had.
First arriving there was what looked/smelled like dog urine/stains on outdoor cushions (dog friendly house, but we asked if a replacement set was available via a repair ticket and got no answer nor did anyone stop by to check it out), so we washed the 18 piece cushion set as we rented the month and couldn' t take the smell. A bedroom tv was broken (no big deal we just didn't want to be charged) and was fixed. Several bikes available were broken (the rental company responded with "well most of the bikes other rental families left here (???) and aren't ours to take care of but we will send someone over to look at them)
Grill was terrible, bought a cheap one from walmart and then sold it at the end of our stay because we figured contacting them would be fruitless.
Our biggest headache was the pool, which leaks water/pool chemicals. We contacted John S. on a Thursday morning because over the previous days the pool turned bright pea soup green, cloudy and chlorine was very low. It took 5 days, and on that 5th day us getting kicked out of the office for stating we no longer wanted to deal with him and we needed to speak to his boss (Joe) for any actual response or urgency to the issue. (from google reviews he kicks people out often). We then had to wait another 4ish + days before using again (which again was never informed/updated from the rental agency when it would be safe to use, we had to run after the pool guy to ask) Aside from that, the pool area has a lot of wobbly patio stones, construction type garbage along the fences on the side of the property such as old doors, there was a pair of dirty white shorts hanging on a tree in the yard....likely there for a while and still there....Overall, again house inside is nice and has a ton of potential with a different owner/agency. great spaces outdoor if properly cared for but wouldn't rent this house or from this company again.
Also on a side note....we first rented a different house via RentSiestaKey/Vrbo, which we payed the downpayment for, signed the rental agreement, and then a week later was cancelled on, stating the owner wanted that time slot. Proper refunds were issued but overall just bad service
