"1. Several items missing on arrival: towels, rubbish bin, soap, toilet paper, coat hangers. 2. Toilet did not flush properly and was not fixed during stay. 3. Flat was not cleaned and rubbish not taken away. 4. Unable to gain access on day of arrival as nobody on duty despite being notified of late arrival. 5. TV was only connected on last day. 6. Some lights not working and were not fixed."

"We had a terrible experience with this place! 1. We had NO WiFi for the entire stay; we had to purchase our own wireless modem from MTN for 45000 FRW ($35). We should be refunded for this! 2. We found ants in the apartment and we reported it, but it took the staff 2 DAYS to finally do something about it! 3. We found the apartment missing kitchen utensils (no plate, no forks, no spoons); we complained several times and we were finally given these items on day 4! 4. The trash bin was not...