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"We had an amazing time here but they could've provided better food options considering how remote the location is and there weren't any restaurants nearby! Check out was also an hour earlier than most of the hotels we stayed at. "

"Great stay, recommend fully for hot spring onsen stay! "

"The hotel facilities are very traditional and well kept, our room was amazing from the awesome lake view to the nice tatami floors. The staff was very helpful and they provided support in both Japanese and English with ease. The kaiseki style dinner is a must, as it is an entire experience of delicious and elevated Japanese dishes with Western influences, we were left satisfied physically and mentally. Please remember that you need to book the kaiseki with the half-board additional option if your stay is short, in our case we only stayed one night and we had to add it. Even if you stay for one night you can enjoy the different onsen options they have available which is one of the key assets, just get in your yukatas relax and enjoy."

"Good variety of food for breakfast "

"It was incredible. We were greeted warmly by staff, some of whom spoke fluent English, and everything was spotless. The baths were super clean and beautiful. It was such a treat to be able to reserve them for private bath time. The public ones were awesome too. It was fun exploring the different rooms throughout the ryokan. They put a lot of care into the meals and personally bring every course to your room. I think this one is perfect fore couples because of the private baths . It was the perfect relaxing time. Thank you! "

"Newly opened hotel - very clean and well equipped. Connects to Shinkansen station. Restaurants on 2nd floor and 11th floor. Rooftop onsen with view of Mount Fuji. Close to Hakone (by car)"

"Everything was fantastic. The breakfast and dinner service was amazing."

"Excellent onsen, nice staff, well-located, and excellent breakfast. "

"The staff were so very sweet and the amenities themselves were possibly the best ive ever experienced. The private onsen in room made me wish I never had to leave! "