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"Great location clean room nice showers"

"Safe was attentive and kind. The shuttles are so convenient especially if you plan to travel on the JR lines."

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"Very clean and modern. Elevators can be slow since they are small and only 2 of them. It was nice having a water dispenser on our floor to refill water bottles."

"Nice corner room with a view of the park along the harbour front. All staff are extremely helpful but English not spoken by everyone. The included breakfast was lovely."

"Bartender guy was fantastic!!! "

"was extremely disappointed and frankly disgusted to find explicit adult content available on the hotel TV—not only in the adult section, but also mixed into the regular drama category. This is completely inappropriate and not something I’ve ever encountered at any hotel before. It made the environment feel uncomfortable and unwelcoming. Hotels should ensure that their entertainment menus are clearly separated and that explicit content is never placed where families or unsuspecting guests might come across it. This experience significantly impacted my stay in a negative way."

"Fabulous hotel!"

"Awesome hotel! The whole hotel is so beautiful, and all of the staff was so friendly and helpful. We loved that there were restaurants and the onsen and spa on site so we were able to relax without even leaving the property if we wanted. Everything was clean and well maintained and all of the restaurants were delicious! I would definitely recommend staying here if you get the chance."