"The kaiseki dinner in the private dining room was excellent and the hostess was a very kind. The breakfast was excellent too. But the hotel caters to large groups and children. The rooms have zero sound insulation so children running around or other upstairs guests moving furniture until midnight is very disruptive. Breakfast was served in the large group room , again with a lot of noisy children. While there were both women’s and men’s sides onsens (baths), the quality are not at all similar. For the 1st floor baths, one side has a natural stone traditional bath with a dry and wet sauna and a cold plunge tub. But the other side has a tiled rectangular swimming pool like bath with only a mist sauna. The 5th floor has one side with a view of Mt Fuji. The other side overlooks houses and the lake. The private baths were all booked by others in advance so we weren’t able to enjoy them. The in-room shower was very simple. While view of Mt Fuji is advertised, you can really only see it from the rooftop observation area. The hotel faces the wrong way, overlooking the lake. This is good for families and large groups. But not a good place for couples."