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"The rooms had wooden floors which I really liked, felt clean and modern. The bathroom had a huge shower and was clean. It was in a great location, very close to the city hall where we were going for an event. My only issue was we went to the rooftop bar and the staff member who served us came across as very bored and not friendly which was a disappointment as everyone else seemed very friendly there."

"Excellent hotel. Highly recommended"

"Overall a good place to stay but AC was not effective during the hot summer days. Staff provided fans in the room which helped."

"The hotel was in a great location in the city centre, with lot's of shops, bars and cafes near by. Parking was very close by and there was a discounted rate of £12 for 24 hour parking for hotel guests. The hotel overall could benefit from a refurb and I would not bother having the breakfast again due to a limited selection and it was not as warm as I would like. The Duty Manager Simon was fantastic, we had some issues with our initial room and he helped resolve the issue immediately. Overall, it...

"Friendly staff, good location, lovely room, very relaxed place to stay and perfect base for a stay to attend graduation"

"Very clean, really beautiful studio. Just be aware if on rooms 11 or higher you are on the 2nd floor and staircase is a bit tricky "

"There were three positives of Novotel - the powerful shower head, iron & ironing board, and the size of the room. The downsides considering the room doesn't come cheap and the hotel brand name - no standard amenities in the bathroom - no hair conditioner, no body lotion, no cotton buds etc. The toilet is separate from the bathroom so super unhygienic. The carpet in the room is dirty, with stains throughout and there are no room slippers, so talk about uncleanliness and dirty feet. Also the...

"Hotel looked great online and like a 1970s holiday camp when we arrived with metal staircases and chalet rooms We also had a lovely guest decide to smash the room up under us and threaten everyone police called not 1 member of staff checking anyone was ok Breakfast was awful all in all never to be repeated again"

"NEEDS IMPROVING. The location was fantastic, however there are several things that need work and whoever cleans the flat would know this. The freezer section of the refrigerator is one solid block of ice, pushing open the freezer door. It's so bad that a person needs to make sure the fridge door is closed. The shower hose and drain need attention. The drain gets plugged immediately. The bed is the absolute WORST bed I have ever slept on. I bet the mattress is several decades old. You feel...

"Great place pool etc kids loved would stay again xxx"

"Clean room and good location"

"This is a conveniently positioned accommodation with a helpful owner living on site. It is reasonably priced and near a bus interchange as well as the tram line. That said, the single beds are tiny. I am 5'6 and feet were over the endand it was so narrow I could barely turn over. They need replacing. The en suite was OK, cramped and a small shower, but ok for one night. The exit rules were unusual! You have a key code, exit via the fire escape and through a beer garden which as the pub doesn't...