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"The staff were very friendly and kind. Staff always made us feel welcomed. The room was clean and a bit small but perfect if you don’t plan to be in the room all day. The hotel has a WOWPASS kiosk in the lobby which was perfect for money exchange when needed. The hotel is right next to multiple restaurants and convenience stores and 3 minutes from City Hall bus station. Overall, highly recommend."

"Food is OK but choices are very limited."

"very attentive and well mannered. the service was spot on and the property was very clean and spacious. We were able to communicate without any language barriers."

" I loved everything about this hotel. The room was spacious and modern. Multiple on site restaurants, a 24 hour convenience store but my favorite part was the location. So close to multiple rail lines. Most mornings started with a trip to Burnt Seoul for breakfast then on the subway to a bew adventure. "

"Shops very close"

"Wow this hotel was elegant. Stunning views of the Lotte tower. Shopping right at your footsteps. Conveniently next to the subway. Breakfast buffet was great. Indoor tennis was a fun experience. Staff were top notch for this 5 star establishment."

"エアコンの温度調整が効かず寒かった。 部屋の清掃は、とても綺麗にしていただいて良かった。"

"Basic breakfast, small rooms ( before paid upgrade) elevators that hardly come, a bath with a curtain, only few sockets. In short not what you expect from a 4 star hotel. "

"The Grand Hyatt Seoul has a fantastic location above Itaewon with beautiful views, and that's about all it has going for it. The service was among the worst I have experienced at a hotel in this category. I repeatedly asked for housekeeping and no one ever came. Turndown service simply doesn't exist here. For a property charging luxury rates, these are basics, not extras. Credit where it's due: a manager kindly moved me to a renovated room, which was a welcome gesture, and breakfast was decent enough. But one helpful staff member cannot make up for a hotel that seems indifferent to its guests. If you are considering the Grand Hyatt for a Seoul trip, I would strongly recommend the Four Seasons instead — comparable location in old Seoul, and they actually understand what service means."