"1. The temperature was 13°C when we arrived. We enquired about the heating and were informed that it would be switched on at 9pm. By 10 pm, the room was still cold, so we returned to reception and were given a small portable heater, as the radiators had been turned off for the summer season. 2. There was visible mould on all of the stainless steel fixtures in the shower. 3. The plants near the entrance to our room were poorly maintained - large number of flies and other insects. 4. WiFi was not...