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"The staff at the hotel were friendly and helpful. The hotel was easy to find and had onsite parking. The room was comfortable and clean. We stayed for 3 nights and enjoyed every moment. The breakfast was well organised with plenty of choice and the cooked breakfast was cooked to order on week days but help yourself buffet on the weekend though this was kept warm and well replenished. There is a good pool with sauna and steam room which we made full use of. The hotel is in a good location by the river with a 5 minute walk over the bridge to the town centre. The Christmas lights were on and everywhere looked spectacular. Our first real visit to the town having previously only having a brief stopover on our way through. Looking forward to our next visit. "

"Very nice, happy with stay, perfect if didn't charge me for overstaying for an hour but I understand why"

"The room was spotless, the staff seemed courteous "

"Room was lovely. We paid for breakfast but then changed our mind and they reimbursed us easily for it. The pool was a bit disappointing since there were classes on so it was noisy but we still enjoyed the swim/ hot tub. Thank you. "

"Warm, clean, great value "

"Atmosphere was intriguing "

"Very clean room."

"My fiancé and I spent 2 nights at Cheltenham Chase last weekend. Having read a few mixed reviews I was a little hesitant to book but went ahead and prepared for an underwhelming experience. However my fiancé and I were very pleasantly surprised and honestly our experience significantly exceeded our expectations on a number of levels. The room was a good size, king or super king size bed and comfortable mattress. Clean and basically well equipped. A lovely countryside view whee ref. Looking above the car park. We had 2 evening meals and 2 breakfasts. All delicious and hot. The spa area was clean and not crowded at any point. At times a little busier than others but some very quiet periods. Absolutely loved the pool temperature, and use of the jacuzzi, steam room and sauna. All great temperatures for me. Shower facilities all good. We paid a very reasonable price, a little reduced via a hotel app. Lots of friendly and helpful staff. The only obvious improvements we would have asked for would have been automatic provision of robes, more information in the room regarding meal options and other info about available services and facilities etc and more info offered at the desk as we arrived. Overall a great stay and I’m hoping to set up a membership to be able to use the spa facilities regularly which I found incredibly relaxing 👍"

"Yes lovely hotel"