"."

"We didn't get the room we reserved and paid for."

"Unfortunately, our stay was disappointing. The room was not properly cleaned, and there was a strong cigarette smell throughout the room despite expecting a non-smoking environment. The shower faucet was loose, and the hot water pressure was very low in the morning, making it difficult to shower. On top of that, we were charged twice for our stay, which was very frustrating. I hope these issues are addressed to improve the experience for future guests."