"Didn't give us room type that we reserved. Was changed to more expensive by about $10. Room wadn't finished being cleaned til 3pm, though website says check in at 2pm. Room was excellent. Very soft mattress. Fabulous shower pressure. Fridge and microwave."

"Granted, it was very busy with all the rooms in the immediate area being snatched up by the Big Boy steam train event, but the inability to have a working phone in the room for a wake up call is unacceptable. Not everyone always has a cell phone or remembers to carry a charger with them when they travel. (or forgets and leaves it in airplane mode) A working phone in a hotel room and dependable wake up calls is not too much to ask when a guest is paying their money to stay there."