Find Family Hotels in Santa Rosa, CA

"I'm reviewing my cancellation experience. I admittedly did not purchase insurance for my trip and the deadline date had passed, so this was completely on me. We were staying at the Best Western as my daughter is an athlete and had her regional championships close by. Unfortunately days before she was injured and we were not able to make the trip. I called Expedia to cancel, expecting to be charged the first night for both of my rooms, however the lovely people said that they would contact the property and should be able to get an exception for me to only pay the first night. I was obviously so grateful for this! Three days later I received an email from Expedia stating that after several attempts to speak with the manager they were unable to get in contact so I would have to pay for both rooms for the first night. I did then hear from the front desk about my reservation stating that he spoke to the manager and I had to pay for both rooms for the first night after all. It was obviously the policy of the hotel, but Expedia did make it seem as though it was possible, and that the hotel should grant an exception for one of the rooms due to the circumstance, however sadly they had no interest in doing that after all."

"Great"

"I was put in a room with an adjoining door to another room… which was hollow, with a huge gap underneath. This means I could hear EVERYTHING next door. The guy coming in at 12:36 in the morning, crashing around and swearing. I called the front desk and no one answered. I then asked through the door “hey man, could you keep it down a bit please?” His response: “I got you man”. Then, he proceeded to crash around for hours. Then the next morning… little baby Emilia and her mom show up and she cries, and cries, and cries… and has a little rolling plastic thing, that she rolls across the laminate flooring, crashing and crying and crashing and crying, while her mom just occasionally says “ah emilia, I’m going to count to three… one, two three…” then is silent while her emilia cries and whines. I left exhausted, unrested, and frayed."

"Great price great breakfast nice shower"

"Adorable property. Room was great. A little noisy on the street but not terrible "

"Great location. In front of Costco, Applebees, Marshals and more. Very clean. Has a mini fridge, coffee pot and microwave at no extra cost"

"Great place to stay Only problem we had was that they charged rooms a second time when they were prepaid They reversed charges right away"

"The room was very clean. Staff very helpful. Breakfast was freshly made. Parking was great. Restaurant's near by. I would stay there again. "

"It was a wonderful experience "