"Two nights ago I checked into this hotel after finishing a long white water rafting tour while on my way to San José. The property itself is pretty. It might be fine for people who want to stay on a resort property and not go out to explore the real Costa Rica.
For a one night stop, however, this was easily the worst choice of my entire trip.
From the moment I pulled into the loading area the process became ridiculous. I checked in, walked all the way to a room at the very back of the property, then had to walk all the way back to reception to ask for something closer. After that I returned to the first room, gathered my things, walked to the new room, then walked back again to return the first key. Then I had to go back to my car, drive to their parking lot, and walk all the way back through the pathways again.
It took one hour and twenty minutes just to get into the room.
Signage exists, but in several places where you actually need it, it’s missing. I constantly had to ask people for directions.
The room had no television and no refrigerator. Every time someone walked past, the entire room shook because four rooms sit on one large platform.
I also watched elderly guests and people using canes struggling up the stairs and along the long pathways.
I hated my stay here. Anyone with mobility issues should absolutely avoid it."
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