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"I waited for well over an hour at the airport in the shuttle pickup spot as per the instructions in the email you sent me. No one showed up. The email also stated that the complimentary shuttle would leave every hour on the hour. After I got on the shuttle the next morning to go back to LAX the driver and the manager VERY RUDELY tried to insist that I must pay $10usd despite me telling them to look at my confirmation email. I was so embarrassed."

"I will stay here again "

"Excellent service "

"Great location as could walk to stadium and other things easily . Only 20 minutes from LAX. Only thing I needed was microwave , but properly doesn’t have one at all on premise for customers "

"Front desk staff was really not about Customer Service. "

"Nice boutique hotel close to many activities and restaurants "

"Great location, good shuttle service, all staff very welcoming, comfy bed and pillows, soundproof. Perfect for a 24hr layover "

"We love this Hotel. Friendly staff nice restaurants "

"One of my favorite hotels for the amazing lobby. A little disappointed this visit that we weren’t advised that we needed to let housekeeping know that we wanted the room made up every day. Also disappointed that the staff did not repair the phone in the room as requested. And the water pressure in the sink faucets could be higher without hurting anything. Certainly will stay there again, but don’t slip from a four star. Would have liked to have known what the situation was. They kept us out of the hotel on Saturday afternoon."