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"Delicious food nice staff "

"The hotel is not by the beach. The photos make it look like it is by the beach but really isn't. You have to walk about ten minutes to reach the praia. The breakfast was good. The staff in the restaurants were friendly and efficient. The overall service was okay. I arrived Sunday, asked for extra 2 clean pillowcases, and I had to ask about 4x before I actually got them. By the time they gave me pillowcases, it was already Tuesday afternoon. I asked for a wake up call on my last day and the reception never called my room. I asked for clean towels and I was told that towels are changed every three days. I stayed for 7 nights and my bedding was never changed. The only positive thing about this hotel is breakfast. Other than that, it is pricey for the quality of service they provide. I say it is FALSE ADVERTISEMENT especially when it comes to beach descriptions. I would go somewhere else. I cannot recommend this hotel simply because customer service is not their priority. "

"No hotel has ever exceeded my expectations as much as this one. ​At first, I was actually a bit jealous of the people staying in those big hotels right on the coast. But once I walked down there, I realized it was just a dead end full of nothing but tourists and hotel amenities. I even saw people basically fleeing their resorts because they couldn't face another boring hotel buffet! ​Staying in the heart of Santa Maria was a total game-changer. We got to experience the real local culture—eating where the locals eat, chatting, and actually feeling part of the community. Everything we needed (shops, restaurants, you name it) was less than a minute's walk away. ​The hotel itself was great and really well-maintained. The staff did a meticulous job cleaning the rooms, and having Netflix was a huge plus for winding down at the end of the day. Breakfast was served fresh every morning, and even though the menu didn't change much, it was always tasty. It was a bit unlucky that the rooftop was being renovated while we were there, as that would’ve been the icing on the cake, but honestly, the stay was still perfect."

"The Level upgrade is worth it. The staff were super friendly. A great stay overall"

"Honestly one of the best resorts I’ve stayed at. The food was amazing with so much variety. The scenery and beaches were beautiful, making the whole experience even more relaxing. The staff were also incredibly friendly and always willing to help whenever needed. I’ll definitely be visiting again!"

"Beach view room provided partial beach view at best. Rooms dark, still in 80's style. Breakfast good, La Tortue is nice restaurant. Several pools with a lot of chairs, in and out of shade."

"Room was clean and comfortable. Screen door allowed me to sleep with the air off and listening to the winds blow thru the palm trees. Very relaxing. Food was good with plenty of options and beach also nice. Not a fan of the wind blockers around all the beach loungers' as it blocks the view and people are right next to each other. I like my space. Overall, I had a great time and enjoyed the resort. "

"I am Pedro Ramos. Everything in the Riu Palace is the best."

"I could not praise the staff enough at this hotel - they are all so friendly, helpful and super attentive. The food options were excellent and the buffet meals changed daily (with a few consistent staples. Whilst I agree with some reviews that the rooms are a bit outdated - they were always cleaned properly. The rest of the hotel was not outdated (and who spends enough time in the hotel room to care about it being outdated) and had a good blend of natural elements to make every part of the hotel enjoyable. Would definitely recommend this hotel. "