"Frühstück ausgezeichnet"

"The check-in location and the room, itself, were on different sides of Venice...about 15-20 minutes apart. Check-in was available only between 3 p.m. - 7 p.m. Room was dirty...especially the floor. The floor had terrible patch jobs throughout. There were small stains on the bed sheets. Bathroom is extremely tiny...smaller than an RV bathroom. Teetsie sewer flies kept coming up into the bedroom. I killed about 20 of them during our 3-night stay. TV was tiny (the size of a small computer...

"The hotel/residences was amazing. The rooms were lovely and spacious and had plenty of storage. The pool areas were so lovely, with really friendly and helpful staff, and the private beach was stunning. All staff in the hotel were friendly, professional and went the extra mile. Particularly Salvatore in the restaurant and Julia in the bar. The food in the Pura restaurant was amazing. Theodor Falser, the Michelin chef introduced himself and sat and chatted for a while. We had a perfect stay. "

"Beware: you might not get what you paid for…I paid for a room with a double bed and a twin bed. The first night they gave me a room with a double bed. When I complained they stated they couldn’t change me until the next day, someone was already in the room I paid for. The following day I still didn’t get what I paid for- two single beds. Even though they stated I would hear from the manager and get a refund. I have not! Besides them taking my extra money and giving me subpar rooms, there...