"The hotel is in a perfect location. We had paid for a suite on the 9th floor, but upon arrival, we were told it was undergoing repairs—though that wasn't the main issue. Instead, we were given a room on the 8th floor that was, frankly, quite small. What bothered me most was that housekeeping never provided bathrobes, shower gel, or the other amenities that should come with a suite. When I went to the front desk to ask that these items be provided, I was told that they weren't supposed to be left in my room daily because it wasn't a "high-floor suite." I had to remind them that the room we had actually booked *was* a high-floor suite, and that it was only because of their own repairs that we were placed elsewhere. Honestly, it was a very unpleasant experience."
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