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"Our bathroom was terrible . The water flood and take a while to drain . I can’t understand keep Room Like that . "

"Very supportive staff Excellent care"

"From the outside this 4 star hotel does not look like what it is, a very nice and comfortable hotel. Friendly people at the reception. But, this hotel might have the best breakfast in Florence! Everything is handmade, none of the cheap crap in plastic you find many places in Italy. And the quality of what you get us amazing! And the staff are so dedicated. Highly recommended. "

"All of the staff we interacted with couldn’t have been more helpful. Front desk were exceptional. Nothing was too much trouble. They gave us great restaurant recommendations and booked them for us. Hotel has been newly renovated and the rooms were lovely. Although we didn’t eat in the hotel, the Angel Bar was lovely for pre/post dinner drinks "

"The staff, the room and all the amenities were exceptional!++"

"The breakfast room is so pretty, and the breakfast is truly excellent. The staff were friendly and professional and welcomed our little dogs. It was quiet even though it is right in the center of everything. The bed was very comfortable and all the linens were of excellent quality, i would definitely stay here again,"

"Her şey güzeldi, konumu da güzel, çalışanlar çok nazik. Odadaki klima tam performans göstermiyordu çok ısıtmadı içeriyi ama resepsiyon ekstra yorgan konusunda yardımcı oldu. Odada buzdolabı yok bilginiz olsun. Tek eksik olarak prizleri söyleyebilirim, bize mi öyle denk geldi bilmiyorum ancak ikili odada kaldık ve yatağın yakınında priz yoktu mecbur banyoya takmak zorunda kaldık ekstra cihazı. Onun dışında tavsiye ederim her şey süperdi kısa zamanlı kalmak isterseniz tam fiyat performans bir yer, 5.yıldızlı bir deneyim beklemeyin."

"Wonderful, clean room with a balcony! Flexible checkin and checkout time. Perks mentioned in other reviews were all included, including one complimentary apertivo & 45 minutes in their small spa area. The spa was the only disappointment as the chemicals were so strong they burned our eyes and made us cough. But the spa is really not necessary to have a great stay. The breakfast was delicious with lots of options! The minibar with juices, water, snacks, coffee & teas refilled each day was a nice little extra."

"I would like to share my experience following a recent stay at this hotel, which was, overall, very disappointing. Upon arrival, I was unable to access my room as the door would not open and required maintenance. This resulted in an unexpected delay at check-in, which was particularly inconvenient after travelling. Once in the room, several issues became apparent. The safe was not functioning, which limited the ability to securely store valuables. The room itself was notably small, and the level of amenities provided was minimal — consisting of only a bar of soap and a single towel. The balcony was not in a usable condition, as it was unclean and appeared to be leaking. Additionally, the layout of the room was not particularly practical, with the television positioned to the side of the bed, making it difficult to watch comfortably. Breakfast arrangements were also restrictive, with only two specific time slots available. The quality of the breakfast was poor and did not meet expectations. I was also informed during my stay that the hotel was fully booked, which appeared inconsistent with the actual occupancy observed. This raised concerns about the accuracy of the information provided. I had to wait for hot water to have showers. The most disappointing aspect of the stay, however, was the level of service. Staff interactions felt abrupt and unwelcoming, with little effort made to assist or engage. Honestly, this experience ruined my holiday. "