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"Lack of sheets and wifi out of step with pricing."

"We loved our room with the balcony area that provided a beautiful view of the mountains. Staff were very welcoming and spoke English which was very helpful! Beds were super cozy and the room had ample space for moving around and storing our luggage. We also loved that there was onsite parking."

"Très bon accueil, excellent petit déjeuner"

"Room was spacious, comfortable and clean. Breakfast was an excellent selection of items with some hot options too. Car park was large and had very easy access. Walk into town took about 6 mins and not too steep at all really. Delightful stay!"

"Great hotel"

"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful. By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available. After reaching the hotel, we arrived only to find out our room had been given away. No notice, no explanation, and no effort to make things right. There is no person attending the “reception desk” – this is not a hotel. To make matters worse, when we tried to call the company’s central reservations line, they said that they "don’t speak English” and hung up on us. Unacceptable behavior from any hospitality provider, let alone in the tourism industry. This experience was not only a major disruption to our trip, but also a glaring example of how not to treat guests. We strongly advise others to think twice before booking with this property or company. There are better options for real hotels directly across the street."

"Do not recommend for non-Spanish speakers. The hosts are lovely and the hotel is nice and clean, but communication for English speakers is tricky. Maybe if you speak French or Italian it could also work, but just FYI, none of the staff speak a word of English. But it’s pretty much like that in the entire Val d’Aran."

"Property was full and not enough close parking. The beds were really uncomfortable. I think that for the high price we’ve paid the conditions could be better. The lady in the reception was adorable, the bedsheets and towels were exceptionally clean. It was only 3 minutes away (car) from downtown and the telecabine. The apartment was big including the rooms. "