"The property is brand new, beautiful, modern, extremely clean, and in an excellent location with restaurants, coffee shops, stores, and other conveniences nearby as well as 3 in the hotel.
Diome at front desk was exceptional. She was kind, professional attentive and went above and beyond to help us. Her dedication to resolving our concerns made a significant difference and is a major reason I am giving this hotel a higher rating. Unfortunately we experienced two serious housekeeping related incidents. First $200 USD disappeared from our room while we were downstairs for a quick bite and housekeeping was cleaning. The money was inside a personal bag not the safe. We immediately reported it and while the hotel could not take definitive action without proof, they upgraded us to a larger suite, which we appreciated. Then, during checkout around 6 AM, we realized we had accidentally left an expensive bottle in the refrigerator. Housekeeping checks the room quickly during check out to ensure no extra charges are needed. My boyfriend returned approximately five minutes later, but the bottle was already gone. Housekeeping had not reported it as a lost item. She indicated that they are required by policy to make note of things left behind - which wasn’t done. Thankfully, Diome immediately followed up and managed to have it returned. These incidents seriously affected our sense of security and trust. I strongly recommend keeping all valuables locked in the safe and securing luggage."