Find hotels near Roper Mountain Science Center, Greenville from SAR 284

"Poor customer service"

"Breakfast was ok nothing special . Parking was good"

"The property was overall good, but the TV in the bedroom would only show ABC. No matter what channel we tried to watch it never changed from ABC. I did call the front desk and they offered to send someone up but we declined due to it being late and we were only staying one night. It was still frustrating non the less since it was the last day of our vacation and celebrating my husband’s birthday."

"The staff were not as helpful or welcoming especially for this being my first time at an Extended Stay. I also wish I'd known that a photo of my ID would be taken & had the opportunity to not consent especially w/ID theft being a real thing. The man front desk did not even ask if it was my first time w/its hotel/their franchise to then say something like, "I'll need to take a photo of your ID." Instead, I just caught him snapping a photo of it w/no reassurance that it will be deleted or rekoved from their database & asked. When I tell you, this is still an uneasy feeling to know that my government-issued ID is floating around on a stranger's phone. He didn't even welcome me w/the greeting I get at other hotels like, "Here's your room key, breakfast is from X to Y time, the wifi details is on the room key jacket (holder)." Instead, I got a "your room is down the hall passed 'X'." I wanted to change floors & so I waited in line & asked another male desk agent later on if I could have my room changed to a different floor, & w/o even checking the database, at least, to pretend to check, he said "We are full. It's March Madness," & then proceeded to check in a party of 3 behind me. Granted it was 3 people, meaning our room setup would be different; it is the fact that they hadn't checked in meaning, he would've had check the database to see if their room available that gives me pause. Also, the amenities in the restroom were lacking—a sample size shampoo was used a hand soap."

"It has potential but only if management cared about the guests as well as they care about the money! I get having a business but in order for it to run properly and you get more business, then start by actually cleaning or getting people to clean that actually clean. "

"Upon arriving I thought omg what did I just do lol but upon entering the office I was like okay so far so good. The front desk clerk 3rd shift was extremely nice and thoughtful! Once we got into our room, it smelled great! That's a big deal for us. I always bring my own cleaning supplies regardless but once in, I didn't need it as "another hotel". I still of course sprayed down the norm but it was very clean! Beds super comfy and had all amenities we needed. I would definitely stay here again and recommend!"

"Property was very clean throughout stay. Very convenient to getting on/off highway. Minutes from downtown "

"Everything was great"

"Carpet was very dirty with food still on the floor "