Root Vacations

"The hotel was the lovely a s the room was comfortable. The room was booked for two people, but it only had one twin size duvet and one bath towel. It wasn’t set up for two people. I’m sure I could have requested more, but we made due. The check in staff were very polite and helpful!"

"I was very disappointed with my stay at this hotel. The customer service was among the worst I have experienced. Several staff members were rude, dismissive, and unwilling to listen to guest concerns. Whenever I tried to explain an issue, I felt that I was immediately dismissed and even accused of being dishonest rather than being treated with respect and professionalism. What was most frustrating were the numerous unexpected charges. Guests should be aware that calling reception by dialing “0”...

"No have A/C. The breakfast is ok."

"The place was wonderful, right next to beautiful Lake Lucerne. And the complimentary breakfast buffet was amazing!"

"Beautiful property"

"We had a nice stay at Château Gütsch. The highlight of the hotel is undoubtedly the spectacular view from the terrace, which overlooks Lucerne, the lake and the surrounding mountains. It’s the main reason to stay here and it’s truly breathtaking, especially in the evening. Our room was comfortable, and the air conditioning worked perfectly, which was much appreciated during the hot weather. The breakfast was also very good, with a nice selection. One of the hotel’s biggest advantages is its...