2/10 سيّئ للغاية
Kelley
٧ مايو ٢٠٢٦
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
When we arrived we were met by a very professional young lady that was very helpful in the checking in process. When we got to our room it was very warm and we thought it maybe because the ac had been turned off and needed time. That was not the case. The ac apparently is broken and so the next morning we went to the registration desk and asked if she would please send someone to check on it for us. To which the new lady working replied “you need to respect the Roman ac units and give it time.” We had given it 12 hours. So we opened the window. The next day the young lady that checked us in was working when I went back down to ask for someoneto please come check it. she came up to help to the room with us tried to get it work but it still did not cool.she said she would send maintenance up the next day. We never heard anything from anyone on the matter and had to sleep with the window open the remainder of our stay because it would not cool.
We also asked for more coffee packs from the same hatful lady to which she replied “ those were only for the first day as complimentary.” if that is the case it needs to be posted somewhere. The large coffee kettle implies that we were getting coffee and tea each day.
We also ran out of toilet paper 2 times! We have stayed in several hotels in Italy during our trip and your was the most expensive and with the worst experience we had. We realized that we are in another country and tried to keep that in mind but would not recommend.
Kelley
أقام 7 ليالٍ في شهر أبريل عام 2026
