Find all hotels by Handpicked Hotels in Rochester from SAR 515

"Room was clean, staff were courteous, supportive and very responsive However, some additional care and energy should be directed at overall cleanliness and upgrade of amenities. During our second stay, we had to change room as the toilet bowl in our allocated room had terrible and visible stain underneath and this caused my wife (a very clean and meticulous woman) upset. Also, the installed heater was dysfunctional and an external heater had to be brought to us Overall we were pleased "

"Clean comfortable,free parking."

"We like this hotel as it is reasonably priced, has a 24hr gym, half decent pool, sauna and steam room. It is also 2 minutes away from the DLR (docklands light railway) giving easy access to central London and the west end. We always book parking through 'Your Parking Space' If you do this you can cut that car parking costs in half although you will have a 5 minute walk to the hotel itself."

"Staff very friendly at reception Classic traditional ‘cruise ship’ style as expected Impeccably clean Bathroom very dated, infitting with a ship, shower only and extremely heavy door dangerous when having children in the room with you. Couldnt prop bathroom door open and no working fan in the bathroom for stream. Reason for low score was complete lack of sleep due to room being uncomfortably warm the entire time. Staff attempted to assist by providing two fans however as window doesnt open this just circulated the warm air around. When speaking to reception they advised they had another room to move us to however said they knocked on our door at 11am to offer us it and as we didnt answer they gave it to someone else! Hard to believe anyone goes to London to stay in their room until 11am and wait to be offered another room plus they has our emails and phone numbers to try to contact us also but didnt attempt to. Breakfast was fine but really poor set up, long queues at hot drinks station and hot food just due to poor layout noone could access until person at front has completely moved out of the way. This could be fixed easily by the staff walking through the setup as guests do. Overall we were offered an upgrade on a return stay however lack of sleep ruined our weekend and due to that unfortunately we wouldnt return"

"I stayed here for nine nights. Hotel is conveniently located near the DLR train. The room was super clean. Housekeeping did an amazing job everyday. Staff was this hotel was very hospitable and welcoming. The restaurant has nice menu options. Ate dinner there a few times. Breakfast is buffet options. Hot and cold foods. No complaints about breakfast. I don’t drink alcohol but they have a nice bar. I would recommend this place to stay. The area is not busy. It’s secluded and quiet. "

"Clean room, friendly staff, good choice of breakfast, all in all we enjoyed our stay and visit again. "

"The room was cosy and the staff made two swans and put petals around the bed. So kind and it was lovely the spa. I have used the gym and spa many times as a member until I moved. First time staying though and loved it we did."

"The room was clean and spacious but the structure is very old and needs to be refurbished. The staff was good and helpful. The buffet layout for breakfast needs to be updated and changed everyday. We stayed there for seven days and every day, the buffet layout was exactly the same which lead us to avoid breakfast due to repirition."

"Great hotel! Staff friendly and helpful, clean facilities and comfy beds! "