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"When I went to check in, the front desk attendant wasn't there. Other guests (another two groups) and I waited for her for a while until one of us called the number. The front desk attendant was on her personal phone the whole time and not really paying attention. The room I got had a broken window. One side was cracked, and the other side was unable to close all the way and unable to lock at all. I didn't feel safe staying there, and since the window was unable to seal, you could hear...

"Very clean"

"Was very spacious and i loved how clean everything was!"

"We were woken up in the middle of the night as someone tried to kick in the door of the adjecent room. Not what you expect if you go to a decent hotel!"

"I stayed across the street from the San Carlos for several visits, but decided to try the San Carlos this trip and it was a good choice. Upgraded 2 queen bed room to a suite without asking. Suite was clean and well maintained. Daughter used the gym with no complaints. I love the east midtown location."