Riverside Vacations

"Personnel gentil mais peu aidant. Les photos sur le site d’Expedia ne représente pas la chambre dans laquelle nous étions. La douche était très salle, le robinet en piètre état et la toilette ne fonctionnait pas. Les lits étaient mous. La pire expérience d’hôtel de ma vie. Le personnel est au courant de l’état de la chambre mais ils nous ont dit que la compagnie ne faisait rien pour améliorer l’établissement."

"We loved our stay here! Staff was very friendly and helpful. The entire check in and check out process was very smooth. Was everything we needed for our short stay in Cardiff. Will definitely be back!"

"Host needs to make fans available in all the rooms if not updating with ACs in the near future. The UK is experiencing extreme temperatures now, so hosts need to be prepared."

"We had to walk up thirty stairs to the top room which was claustrophobic and the bed was very high. The toilet system was very loud. My partner couldn’t get into the shower as she is on the large size and struggled with the stairs which did not have a proper banister. We checked out two days early as she couldn’t cope with the stairs and the room and we are awaiting a refund for those two days."

"My room was maybe 6ft x 4ft. Bathroom was small. No where store stuff. No water pressure in shower cause building is old. Only good thing was across street from stadium."

"Check in was hard work. Their communication with access to the property was none existent and we had to contact them via the booking agent as their details were incorrect. No one to speak with until the end when we were charged for damages to a sofa bed that wasn’t even used. Would advise you check everything and report anything you find as soon as you check in."