Find Hotels with an Indoor Pool in Rio Rancho, NM

"It all was amazing I'll be back"

"The staff was very rude and disrespectful. If they don't allow local guests who recently moved no chance to change my Driver's license yet. The girl at the desk said your canceled i said what excuse me, she then said loud you need to leave the premises. I asked what about the money I already paid up front and she said thats not my problem you need to hit up expedia about it. I made the reservation through Hotel.com she said they are all the same and i need to get off the property. I will make sure I tell everyone I know it's the worst place I have ever been to. What happened to customer service and respect "

"I was disappointed to see the lack of true New Mexico hospitality in what is supposed to be a heritage hotel. My husband was confused when he was charged an extra fee on check in. He asked what it was for. The desk clerk told him he was paying that fee because he had elected to stay at that hotel. Needless to say, that answer did not satisfy, nor did it show basic respect for a sincere question. A fee should not ever be charged without a polite, concrete explanation for what it is for. It definitely wasn't for breakfast or complementary coffee stations. I'd say to the owner, because we were so disappointed, I actually looked him up, you are getting very rich on these hotels that used to be so charming and authentic. But your hotel seems like every other of the growing number of places that advertise well and ultimately have no actual respect for everyday travellers. We thought this one would be different. Unfortunately, it is not. Next time, AirBnB for us in ABQ. "

"James at the check in desk was a joy, his character and customer service as above the rest. He is a valuable employee. Amenities were excellent and I will continue to stay here in the future. Thank you for the excellent hospitality."