Guest Houses in Quintana Roo

"Yes"

"The staff friendliness, cleanliness and aesthetic of the hotel."

"My husband and I had an amazing time at this resort. we can’t wait to go back!"

"The property was well maintained. The entire staff, from groundskeepers to reception to restaurant workers to housekeepers were excellent. The food was excellent quality, well prepared and presented. The rooms were very nice, clean and comfortable. "

"Overall, I would rate my stay an 8 out of 10! The staff were super friendly and helpful and always made sure that whatever I needed I got. My only issue with this resort is that, no one could explain to us how the “resort credit” work. We had a $500 resort credit and we were told by the front desk staff to reach out to the spa (where the credit could be spent) cool took the paper to the spa and the Rep (super nice) explained it. So depending on the service (I got and mani & Pedi and my partner for a facial) how it was explained that amount for those services were listed $30 for the mani and $30 for the pedi, $80 or $90 was for the facial. Got the services and we went to enjoy the rest of the day. On the day of check out, the front desk agent was like we have a $197.00 credit for the spa services and we were puzzled cause the “resort credit” was suppose to cover the services. Apparently it doesn’t, contacted the spa only for them to now inform us that the “$500 resort credit” is a discount. To date I am still confused how is that possible and how is $500 credit a discount? We’ve asked numerous of works to explain that to us, but no at the hotel could explain it. I would say to whomever is going here to ignore the resort credit cause it was a total scam. That dampened my interest in ever going back and staying to this place cause I felt I was robbed. Ended up paying almost $300 CAD to cover that charge! Big scam!!"

"The rooms are nice, and the food is excellent here. However, the staff is what makes this resort shine. We've stayed here twice and both times the excellent staff members have made the stay memorable and enjoyable!"

"Very good "

"Great service, the rooms were so nice and clean "

"Outstanding"