"There was no one available at reception desk in the morning to assist us with getting a taxi to the airport. The phone, QR code did not work for us."

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"Property itself is decent and the location works well if you’re driving. However, the staff attitude and housekeeping standards were disappointing for a Premier Inn. I stayed for 3 nights with my family and the room was never properly cleaned once. I requested housekeeping twice — each time they came and simply remade the bed with the same used sheets and left the same used towels. No linen change, no fresh towels, nothing replaced. For a family stay this is completely unacceptable. Staff were...

"The property was the run of the mill motel , the staff were lovely and very helpful. The room however could have been cleaner , was missing sheets and had a sparse amount of pillows for a family of 4. Our air conditioner also wouldn't go under 25 degrees and the smoke alarms went off in the middle of the night for no reason. Not our best stay but could have been a lot worse"

"Worst hotel room I've booked. We didn't stay there because of the condition of the room. It hadn't been maintained at all! Mold all around in the bathroom and window. Dirty walls floors and ceiling, The room was nasty! We are requesting a refund."

"This hotel is in an ideal location if driving to Edinburgh Airport, especially an early morning flight. The restaurant available was a plus."

"We didn’t know the area super well and ended up in Larbert when we wanted to be in Falkirk, however, it has easy access to the train and we were able to get around very easily. Denise was an absolute gem and so hospitable. She even helped us chat out our plans and narrow down options and how to get where we were going. Room was great!"