"Sent welcome email, twice. No mention of a form to be completed or an additional charge for cleaning, and then they would not answer the phone"

"Everything was great. Friendly staff. This room was smaller than our last but comfortable. Breakfast is good. You can order eggs done as you like. Nice. "

"Advertised as with pool and spa as an “Amenity” but was then told that this was a nearby attraction and completely separate even though there are more photos of this than the actual room on the listing very misleading. It literally says “on site fitness centre”. They asked for an extra cleaning fee but still expected me to take the rubbish out and I had to clean cutlery/plates myself because they were dirty anyway. The lake was also several blocks away so didn’t really see that. Also very...

"There is no pool ,other residents thought there was one aswell but told by every one there ,no pool onsite we ended up going swimming out which was expensive but worth it also ,apartment was amazing perfect for family's enjoyed our stay on"

"The apartment is a nice modern room. Comfortable bed and sofa. Good quality furnishings. The location is a quiet residential neighborhood and a fair walk from local amenities. Staff were responsive and helpful. The mention of a pool (emphasized in photographs) and fitness center are misleading. They are not on site but a 10 minute walk away and payable as extra. As a result I did not use them."