"Extremely disappointed. Advertised as one thing (apparently Hotels.com won’t let me say what, so I have had to re word my initial complaint), when I checked in, I was given something completely different. Suffice to say, when I booked I was not expecting to be staying in a bedroom in someone’s house. Unable to get a refund dispute the proof I supplied that the booking was misrepresented. Please avoid Hotels,com are fantastic, had countless enjoyable experiences when booking with them. This...

"During a 12-day rail trip around England, this was one of eight stops along the way. I prioritized locations within short walks from a train station throughout the trip, and this property fit that plan. The room is a converted 1-Car garage. Although small, it was clean and had everything we needed for an overnight stay. The host was VERY nice, agreed to store our luggage for the day while we visited nearby tourist attractions, and was very responsive to my messages both before and during out...

"El apartamento es amplio y muy similar a las fotos, colores agradables * Limpieza: 1 tela de araña que había sobre el sofá cama y el extractor de la cocina sucio. Lo demás, correcto * camas: la de matrimonio debe hacer 135x190, con algún “desnivel”. Sábanas bien y 4 almohadas individuales bien. Sofá cama algo incómodo para más de 2 noches. * cocina: horno, lavavajillas, cafetera sin cápsulas, nevera y microondas. Había cuatro platos pequeños y dos grandes, cuatro vasos, cubiertos…. Había jabón...

"I did not get to stay in the accommodation as the host failed to send me the information to check in despite multiple attempts by both myself and VRBO staff. He did not respond to messages and an email and failed to pick up the phone. Finally, VRBO had to refund my money on the day and I had to find alternative accommodation."