"This is a beautiful 5-star property that, unfortunately, delivers more of a 2–3 star experience in key areas.
The positives first...the grounds are beautiful, with abundant wildlife and a great beach. The seafood restaurant stood out, thanks to an excellent server, and one of the shuttle drivers was truly 10/10 and made a great impression.
Where things fell short was primarily the service and food experience. The food itself was okay, and the “market”/buffet concept, where you order and wait for fresh preparation, worked fine in theory. However, the waitstaff was consistently forgetful, and it often took multiple requests to get even basic items.
The biggest issue was around the pool experience. Finding water or food (beyond pizza) was surprisingly difficult. You couldn’t order food directly from the poolside bars, and compared to other all-inclusive resorts, especially in Mexico, there was very little proactive service. Poolside waitstaff was rarely present, which made the experience feel lacking for a resort at this level.
Overall, the setting is incredible, but there’s a clear opportunity to improve service consistency and elevate the food and beverage experience to match the property itself.
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