Skip to main content

Magic Express

3.0 star property
Travelers find peaceful moments at the outdoor pool or in the garden, with convenient amenities that make every stay easier and more comfortable.

Choose dates to view prices

Magic Express near Plaza Las Americas offers a peaceful garden, outdoor pool, wired internet in rooms, and a business center. The 24-hour front desk, concierge services, and free newspapers create a relaxed atmosphere appreciated by guests.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Air conditioning
  • Gym
  • Breakfast available
  • Business services
  • Room service

You may also like

Ad

Alila Mayakoba

Playa del Carmen
  • On private beach
  • Pool
  • Hot tub
  • All inclusive plans available
6.0 out of 10, 1 review
The price is SAR 1,515
SAR 2,073 total
includes taxes & fees
2 Jun - 3 Jun
Alila Mayakoba

Similar properties

Interior detail
MAYAN ART Hotel Boutique - 10Th. Ave
Downtown Playa del Carmen
  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
8.6 out of 10, Excellent, 179 reviews
The price is SAR 91
SAR 123 total
includes taxes & fees
23 May - 24 May
MAYAN ART Hotel Boutique - 10Th. Ave
Compare similar properties

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 100 for adults and MXN 100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Magic Express have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is Magic Express pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at Magic Express?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Magic Express?

Check-out is at noon.

Where is Magic Express located?

Located in El Pedregal, this hotel is within 1 mi (2 km) of Plaza Las Americas, Quinta Avenida, and Mamitas Beach. Quinta Alegría Shopping Mall and Nuestra Senora del Carmen Catholic Church are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Reviews

7.6

Good

8.2

Cleanliness

6.2

Location

7.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 84 out of 281 reviews
Rating 8 - Good. 99 out of 281 reviews
Rating 6 - Okay. 60 out of 281 reviews
Rating 4 - Poor. 18 out of 281 reviews
Rating 2 - Terrible. 20 out of 281 reviews

Reviews

Verified

2/10 Terrible

camilo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel cerrado

No pudimos entrar al hotel porque estaba cerrado, cómo es posible que desde hoteles.com no cancelen la reserva antes y nos hagan viajar hasta el hotel para salir desde allá a tener que buscar donde hospedarse de última hora, una total falta de respeto
Stayed 2 nights in Jan 2022
Verified

2/10 Terrible

FELIPE j

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo servicio y mal trato del personal.

Pésimo servicio. No me dejaron entrar al hotel porque sobre vendieron las habitaciones y cuando llegue ya no había disponibilidad. Muy mal trato por parte del personal del hotel, pedí hablar con el gerente y me dijeron que el ya había salido de trabajar y no lo iban a molestar.
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

Beatriz

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nos solicitaron salir del hotel la última noche ya que hubo ataque a las instalaciones en la madrugada con balacera y hasta ahorita no me han devuelto el importe de la noche que nos sacaron. Espero que pronto nos bonifiquen el importe
Stayed 2 nights in Oct 2021
Verified

2/10 Terrible

Maurício Mendes

Disliked: Staff & service

Hotel Muito bom Para quem vai a trabalho

Hotel muito bem localizado e muito confortável, mais o serviço na recepção na chegada não foi nada agradável, nenhuma água e nem um café são oferecidos na chegada. Muito menos um copo para beber água ( quando solicitado um copo a recepção informou que não teriam e não estariam autorizados a emprestar e nem mesmo ter descartávies para os clientes, para quem chega para umas ferias e descanso não seria o melhor lugar a ser indicado mais se vc vai a trabalho e passe todo o tempo fora do hotel ai sim pode ser uma boa pedida. O serviço de room service não existe. As meninas da limpeza e arrumação dos quartos são as que salvam o atendimento e cordialidade do hotel. O café da manhã: não esta incluso e não é servido a vontade.
Stayed 15 nights in Sep 2021
Verified

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy lindo, cerca del centro de playa del Carmen
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien.
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar muy tranquilo, cómodo y seguro, recomendable para descansar
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen servicio

El hotel super limpio, cómodo, y agradable ...sin duda volvería sin pensarlo
Stayed 5 nights in Aug 2021
Verified

10/10 Excellent

Victor Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelentes instalaciones

Habitación muy cómoda. Cuenta con todo lo necesario para una estancia confortable y de descanso.
Stayed 4 nights in Aug 2021
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Aug 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable lugar
Stayed 1 night in Aug 2021
Verified

8/10 Good

Alberto

Liked: Staff & service
Disliked: Cleanliness

Higiene y limpieza

El hotel está bien, tiene aire acondicionado y lo mas necesario para estas a gusto en el día. estuve en el hotel 8 días seguidos, en ninguno de esos días cambiaron las sabanas, ni colchas, ni fundas de mi ropa de cama; es un tema que sí me importa mucho y mas con esto del COVID.
Stayed 7 nights in May 2021
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
El hotel esta lindo pero le falta mucho mantenimiento. No había artículos de aseo personal en el baño. Y lo peor fue que el aire acondicionado no bajaba de 24 grados C y el cuarto olía un poco a humedad.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Fabrizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En general esta bien el hotel

Buen hotel, las habitaciones son amplias y el personal presta una buena atención, NO incluye desayuno y el que ofrecen en el hotel no te permite escoger lo que tú quieres comer.
Stayed 3 nights in Jul 2021
Verified

8/10 Good

José Alberto Pérez García

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel bueno y limpio

Hotel limpio, buena atención, la alberca muy pequeña, el restaurante solo abre para el desayuno, no hay shampoo ni jabón en barra en el baño. Lo califico como bueno.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el checkin fue muy rapido
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Javier

Disliked: Cleanliness, staff & service

Hotel sin agua para tomar y olores raros

La. Limpieza es algo cuestionable porque la. Cama y las almohadas olían feo a tipo motel, donde gente fuma y esas cosas. Los olores son raros en la habitación. Llegamos a las 4am no había agua ni de complemento en la habitación ni vendían. Nos tuvimos que aguantar la sed porque no era potable el agua del hotel. Hasta el día siguiente pudimos tomar agua.
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Verified traveler

Disliked: Room comfort

Pueden mejorar

Muchos detalles que pueden mejorar con supervisión.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien ubicado, recomendado.

Muy buen ubicado si tienes auto, el estacionamiento es muy cómodo, seguro y amplio. Te han en cuenta esto ya que otros hoteles el Playa del Carmen ofrecen estacionamiento pero es en la calle o son espacios muy limitados. En general la habitaciones cumplen con lo esperado. Una excelente relación precio calidad.
Stayed 4 nights in Jul 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable
Stayed 2 nights in Jul 2021
Verified

6/10 Okay

Verified traveler

Disliked: Room comfort

Mucho que mejorar!!!

1era noche: paredes y sabanas manchadas 2a noche: cambio de habitación y solo sábanas manchadas y se atoró el elevador. 3a noche: me regalaron el desayuno de compensación. Desayuno: Pueden mejorar, solo es supervisión y atención de los alimentos.
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien
Stayed 1 night in Jul 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tranquilo, buena limpieza

Lugar tranquilo para descansar, buena limpieza, solo que el desayuno es lo mismo siempre, y algunos de recepción son poco amables, pero aún así me volvería a hospedar ahí
Stayed 7 nights in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El estacionamiento es una gran ventaja. Por otro lado sugiero poner mas camastros o sillas en el area de alberca.
Stayed 2 nights in Jun 2021