"We stayed June 2026 as a family of three. The check in process is absolute carnage. I waited over a hour, with a 7 month old baby. I tried to ask the receptionist if my mum could take her to the restaurant and he was extremely rude.
They then put us in an area on the second floor with no lift and we had a pram. I did complain about this that night and again the receptionist was so rude. The next day I spoke with the manager and they moved our rooms the next day at guest services. Which was...
"We stayed June 2026 as a family of three. The check in process is absolute carnage. I waited over a hour, with a 7 month old baby. I tried to ask the receptionist if my mum could take her to the restaurant and he was extremely rude.
They then put us in an area on the second floor with no lift and we had a pram. I did complain about this that night and again the receptionist was so rude. The next day I spoke with the manager and they moved our rooms the next day at guest services. Which was...
Sharon