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"Not enough outlets in the room. Bed was on the floor pretty much. Room was very small. There was a weird smell in the room. I wouldn't trust the public parking out back."

"Excellent customer service from Amber at front desk. She called Clayton from maintenance when the washer wasn’t working. Clayton was able to fix it right away. "

"It was my first time booking a room there, so when I arrived, I chose to self-park my vehicle and walk to the hotel, which is connected to the casino. After parking and grabbing my luggage, I headed toward the elevator. A kind young woman let me know that luggage isn’t allowed on that elevator to the main floor since it goes directly to the casino, not the hotel. So I decided taking the stairs, which led me outside on the opposite side of the building. From there, I walked back up the parking ramp to my car, drove around to the front, and used valet instead. I generally avoid valet due to past damage to my vehicle, so that was frustrating. The hotel itself was fantastic, but it would really benefit from having a dedicated elevator or stair access specifically for hotel guests."

"The cleaning service was non existent. I stood at the hotel for 5 nights and my room was cleaned once. I had to call for service and all that was done was the bed and the trash. We were not given towels (I had to call for them), the toilet paper was not replenished (there were four of us in the room), and the complimentary coffee was not replenished."

"Central location- clean- staff at the desk was great"

"Our stay was great. The hotel staff was great and the rooms were very clean. "

"Good location in historic building. Rooms were small, but passable, though very overpriced! At least they were clean - at first! Front desk staff was not very friendly or accommodating. Cleaning staff did a rather poor job. Stayed in downtown Pittsburgh many times, at half a dozen different locations, and this one was one of the more underwhelming ones. "

"This was my first time staying at the property, and I truly could not have been happier with my decision to book a room. I really appreciate the experience from start to finish and felt genuinely well taken care of throughout my stay. Best regards, Lisa"

"Room was run down/old. Shower head was coming out of the wall and couldnt get the water hot. The phone in the room was making a loud buzzing noise so I just disconnected the cord. Rest of venue and area was super.l, staff was friendly. Room was clean. Easy access.to a late.checkout that was needed."