"Nice hotel and great staff, some minor issues with the AC but fixed"

"I imagine it would have been great had I been travelling to Columbia but I was travelling to Santa Cruz Tenerife. Booked it through the app using the correct info to where i was going to but the app thought I might like Columbia instead. Could not get a refund. Oh well that’s life"

"Muy buenas instalaciones. El servicio fue perfecto desde la Gerente del hotel, Lina, como Daniela y Don Juan. Muchas gracias por el servicio"

"The pool at noon was a godsend."

"Very nice hotel"

"Absolutely delightful! The staff were helpful and pleasant, the room was well appointed, and the breakfast served was delicious. This was my favorite accommodation during my week in Colombia and I highly recommend it."

"This is the worst hotel experience ever. They said they didn’t have our (prepaid!) reservation, and we should simply pay for a new room in cash. We arrived on the last day of the year with 2 small kids, but the owner was very very rude. He didn’t even do an extra search for our reservation. We ended up leaving. The hotels.com chat function didn’t work for us so unfortunately the hotel did receive our prepaid funds; they get our honest review in return. I sincerly recommend not going to this...

"Cuando me comunique al celular que parece en la página al llegar al sitio, la señora que me atendió dijo que ese Hotel no está registrado en Hoteles.com y que por lo tanto no había reserva y ya! Así se salió para no atender más. "