"We honestly cannot recommend Banyan Tree Lang Co enough. We came here for a last resort stay to celebrate my birthday, and it far exceeded every expectation. The staff were the true highlight—genuinely friendly, warm, and incredibly helpful. They went above and beyond to make my birthday feel special, providing a personal host throughout our stay who took care of our every need. The accommodation was out of this world. The Beach Villa with an ocean view and private pool is absolute...

"Based on our experience, this property did not meet what we consider to be an Expedia VIP Access standard. We booked because Expedia VIP but won’t stay again. - We did not receive the advertised 20% discount on spa services, which was one of the Expedia VIP Access benefits we expected. - The staff spoke to us in a way that felt dismissive and condescending rather than welcoming. - The check-in experience was disorganized. The staff spent about 15 minutes trying to locate our reservation using...