"Reception staff were great, very friendly. The pool was fab, nice and clean and great for the kids. The room was a good size and clean, if not a little run down. We had the top room with skylights for windows, one of had a broken blind that wouldn’t go down. It meant we couldn’t make the room dark which made it difficult to get the kids to sleep and when the sun came up at 5am it woke all of us up too. The air con also didn’t work and the room was roasting hot. It had been a sunny day so the room was already hot before we got into it. I suspect staff knew about the issues with the room prior to us checking in as every blind was pulled down except for the one broken one, but obviously I can’t prove this. We tried to change rooms but the hotel was at capacity and by the time we realised the blind didn’t go down we were already unpacked with the kids in bed trying to get them to sleep and it seemed like too much hassle. We all had a terrible nights sleep due to the temp of the room and getting up at the crack of sparrows. In hindsight we should have packed up and moved hotels. Reception staff were apologetic in the morning a advised management would be in touch, however we received an email saying we’d have to go through hotels.com to complain as we had booked through them. Needless to say we didn’t get very far with them. Overall hotel was nice but the issues room really ruined it and would put me off staying again."