Apartments in Penang

"We booked the hotel BUT got NO indication how to check in. When we arrived at the hotel and contacted with the Agent, we were told that NO ROOM was lept for us and we were told to Grab to another hotel (which was much poor in terms of facilities, even no micro-wave oven was provided and broken bed) for checking in."

"Nice hotel at a good location"

"Spacious room, although the"

"Great location with many foods around the property.Clean and spacious unit,feels very comfortable during our stay.Staff are very helpful and friendly.Very recommend."

"Excellent stay, clean, accessible and lots of facilities in the surrounding area."

"Had a good time here in this residence and I did enjoy it. I kept extending my stay cos I love it here in Penang and with the residence. I was blamed for a minor crack in the room’s lamp which we did not do, but we manage to talk with the stuff about it through whatsapp and solve it. Lovely stuff, just the room cleaner they need to be quite and be honest sometimes, even to smile when you greet them. But overall I give the residents a 5 star"

"Family friendly apartments and great facilities."

"Great property, all amenities are within a short walking distance "

"I feel very disappointed with the management. Tried to reach them so many times via calls and messages before the checkin. No one reached to me regarding how to checkin and etc. On the day, i reached at 3pm and tried to call again, but still out of coverage and one is nonvalid! Why you put numbers that cant be called? So bad!! My friend find agent number called Mike and he said my name is not under booking. We waited more than 1hour clueless and helpless cuz the guard also cant help us. The...

"Location is very good "

"Enjoyed my stay at the apartment. Friendly host and great place to stay in."

"Good"

"The effing owner could not be reached via phone and I have no choice but to book another hotel room. Very very poor experience and very very disappointed with that. This owner is a scammer!!!"

"So dirty! No AC, tv broken. No toilet paper, towels , soap etc., Disgusting! "

"very difficult to get in"

"Amazing stay, apartment is spacious, clean with all the necessities such as water purifier, washer drier. Great for families with kids. Really enjoyed our stay here!"

"We were very happy with this apartment. We booked for a family of 5, 3 grown up children. Apartment was spacious and comfortable. The location was excellent. Easy walking to the rest of GeorgeTown shopping and eating. The Japanese restaurant downstairs was superb. There is no checking in desk. The Citadine Hotel communicated with us using WhatsApp. The process was fairly easy. At night apartment a little noisy with nearby traffic. Beds were comfy though. All in all we would...

"They change my bookings to mansion 1 . Two rooms change to 1 room. "

"Old Hotel, need renovation, room staff contact through WhatsApp (plush service Sdn ) answering quickly Toilet broken , toilet sprayer broken , unacceptable to rent this with non functioning things , beautiful sea view"