Payallar Vacations from SAR3,314

Overall was good

The hotel was outstanding from check in to check out. Only one downside was they never explained to go to guest services to book for the à la carte restuarants which we found out 3 days into our holiday. These were worth the money as the main buffet was just carnage and stressed us out quite a bit. The pool side snack bar was amazing and became our preference for a brunch. All in all an amazing hotel would Highly recommend.

Overall a good experience Multiple power cuts on the last day which was a shame Housekeeping was a little inconsistent one day towels another day nothing etc Kids facilities fantastic Local knowledge was a little sketchy which didn’t help and I would have thought English language would have been reasonably strong considering the amount of British visitors wasn’t the case though Would happily come back overall the small issues were minor

We booked a family stay at the hotel but due to a last minute issue that denied the family boarding, we had to cancel our stay literally a few hours before we were supposed to arrive. We contacted the hotel as sson as we could and even though they were not obliged to refund our money, they did so in full and without any delay or fuss. These days this represents exceptional customer service and we are grateful to the Kremlin Palace for stepping up when our family holiday was ruined at the last minute.

Nice