"Reception was non-existent. I waited for almost an hour and tried to contact all the given numbers listed on the front door but none of them were on WhatsApp or able to call with data. I then proceeded to go the hotel next door (Hotel Premiere Classe Rouen) to seek their assistance. Finally, got the code for the safe which kept the room cards. Based on booking, it was supposed to the smaller building, but room allocated was the building opposite. No other follow ups. I was not even given wifi...