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"This was our 3rd time at the hotel in 2 years. Housekeeping seems to be slipping. Above 90% of the windows need to be washed. Especially upsetting was the glass half wall around the patio. In the first 2 years it was spotless. Now it is streaked in places with bird droppings. The base of the wall has an accumulation of bird droppings. The 1st 2 years, that area was power washed if not daily, then very often. Now it doesn't get regular attention and the restaurant uses the area for dinner. I also once could not reach the front desk for a room problem, and the mailbox was full. We also saw a decline in some of the maid service. It seems they have reduced in house staff for contractors. There was no soap in body wash dispenser in shower and we were told the individual did not know how to change the dispenser. We really enjoyed this properly our 1st two visits; but worry as new as it is, it may be in an incremental downward spiral "

"Did not have the airport shuttle in my package. The taxi for 3 people was $30 one way. Be careful when selecting AI packages. I accidentally chose signature, which did not allow us to have even a drink at the other resorts. And our wristband could not access the bathrooms there either. Although we were allowed to use the other facilities beaches and pools. Did not work out so good without a drink or bathroom."

"We loved the private island!! We always got seat on the beach and ended up going everyday but one out of the 7 days we spent in Aruba. It was just so much quieter than the other beaches. And the food and drinks at the restaurants there were great. The breakfast at the poolside restaurant in the hotel was our only complaint as it was really expensive for what was offered. We will spend money on good food but it was a really basic buffet. The coffee was pretty good there tho…"

"Amazing place to stay with your family. We love to come very year. "

"Everything was wonderful. Lots of attentive helpful staff. Clean Food great. Can’t wait to go back"

"Great Hotel , great staff except one staff at the water slide , his name is Ceasar, Rey nasty to the guests. I complained about it at the concierge, they didn’t do anything. "

"The hill from the parking lot to the lobby was extremely steep and very hard for older people to climb. A shuttle should be available."

"The hotel was walking distance to everything."

"Very attentive, beverages upon arrival. Will stay again on my next visit!"