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"I stayed at Sheraton Universal Hotel for two nights in a two-bedroom suite with a sofa bed sleeper, as we are a family of five. The biggest advantage of this hotel is its location. It’s extremely convenient for visiting Universal Studios Hollywood. The room itself was spacious enough for our family and generally clean, which we appreciated. However, several issues made this stay very disappointing for the price point. One major issue is that the Jacuzzi was out of service, and this was not communicated at the time of booking. That was a letdown, especially since amenities like that often influence hotel choice. On top of that, we had ongoing problems with guest services. The first night, we called twice requesting bedding for the sleeper sofa, which was not provided in the room. Both calls went unanswered and the bedding never arrived. The second night was worse. We called three separate times and still never received a fitted sheet for the sofa bed. We had to make do without proper bedding for the entire stay, which was uncomfortable and unacceptable for a suite meant to accommodate five people. Overall, while the location and room size are good, the lack of communication, unresponsive guest services, and missing or unavailable amenities made this a frustrating experience. I would likely choose a different hotel in the area next time."

"Great"

"Had to request an ice bucket, ironing board and iron. "

"Love staying at Hotel Burbank. It's the perfect location whenever we visit Universal Studios. Staff is always friendly, rooms are clean, and amenities are great, especially the outdoor pond with koi fish. "

"Friendly valet staff, evening shift was moody and unprofessional. I was there for a business conference. Not an ideal location for outside dining. Must drive to a better neighborhood unless you like street Mexican foods. Will not stay there again unless it’s for business. Will not recommend."

"I've loved everything since the location, lobby, rooms, cleanliness, attention, views to Hollywood label, etc"

"This turned out to be a very nice hotel with an extremely friendly and helpful staff. "

"Easy access, parking and check in!! room could have been cleaner, was no smoking room but definitely had smoke odor. Overall, good price and convenient location. "

"The rooms are very clean. This is my second stay here. Easy access. The staff is very friendly and helpful. Easy check in."