4/10 سيّئ
Daniel
مسافر برفقة شريك
٦ مايو ٢٠٢٦
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
This hotel was one of eight I stayed at during a 12-day rail trip across England. I specifically chose properties near train lines as the entire journey was by rail. Of the eight hotels, this was the most expensive and the worst overall; I've travelled to Oxford a number of times, and will not return to this hotel.
Amenities: No reliable hot water—the shower was warm for ~2 minutes then turned cold. I was told issue had been fixed, but received no response when I asked what the root cause was or whether it would recur. In fact, it was NOT fixed that night and I had to message again to ensure it was addressed by morning. No compensation or goodwill gesture was offered.
Staff/Service: No on-site staff. Check-in is via lockbox or a phone number on the door. As I had no voice plan, calling was not possible. Wi-Fi details were not provided despite asking; I later found the SSID/password posted in the lobby. After initial replies claiming Hot Water issue was fixed, further messages went unanswered (not acceptable to me), including follow-ups when the hot water failed again.
Cleanliness: Acceptable but poorly maintained, including an iron burn in the carpet, mold in the shower, and most TV channels not working.
Property Condition: Poor. Dirty, worn stairwell carpet and general signs of neglect.
Overall, several basic expectations were not met and communication was consistently poor. I'm also going to be reaching out directly to Expedia about this experience.
Daniel
أقام ليلتين (2) في شهر مايو عام 2026
