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"Excellent staff"

"Breakfast was tasty and loved the variety, Onsen was such a treat"

"It was very clean and the staff were very courteous. It also provided a nice breakfast. "

"Very modern and clean and very spacious room. Staff was English friendly and very kind. "

"Easy to find. Just a few minutes away. Come out of the station, walk ahead past the information centre, cross the road and walk straight ahead down the street. Walk past the 7 Bank and turn left. Hotel is on your right. We received such a warm welcome. We stayed 3 nights. The room was a reasonable size and we could put both cases open on the floor. The bed was very comfortable, water was hot and WiFi good. You can have breakfast downstairs for around AUD18. In the same room you can make complimentary tea and coffee during the day/evening. They also have a sauna and jacuzzi which was nice to use after a day of sightseeing. For those looking for a good coffee (almost Melbourne standard) and a smaller breakfast, turn left out of the hotel and immediate left again. Over on the right you will see Hids’ Cafe. We went both mornings. They open at 0630 so you can use even if you have an early train. To sum up, we loved this hotel, staff were very friendly and helpful, position is great, walking distance from everything and it is good value. We would definitely stay again."

"Great room, kind and understanding staff, good location"

"Excellent location, clean and amazing views. Only downside is not having enough time to enjoy the hotel!"

"Room was excellent in size and cleanliness. Staff was also very courteous and helpful most of the time. The dining room staff was outstanding. The one major faux pas was that my misplaced her walking cane somewhere in the hotel during our initial check in. We were staying for four nights but the cane was not found. However, two days later, we received an email indicating they had located the cane. The message did not indicate where the item was located but we were leaving Japan in two days so that notification was of no consequence. I tried to respond to their message but was not able to do so in English, although the message from the hotel was written in both Japanese and English. "

"Hotel very near train station and bus terminal, clean room, staff are friendly, good breakfast and relaxing spa."