Castles in Oregon

"First, I suppose I should list the good. 1. New towels. It's always nice to have new towels. 2. New sheets, covers and duvets. It's also always nice. 3. The bathroom was clean on check-in. another plus always. 4. The desk staff works hard, within their control, to run a nice hotel. I also saw a maintenance staff member respond promptly to a room where the guest could not get their fireplace lit. Now the not so good. 1. The hotel is in the middle of remodel, so, there is a lot of noise. Expedia never mentioned it, and the hotel's own page had a momentary flag flash on the screen, that could be easily missed. 2. To say the hotel is not ADA compliant is a vast understatement as it was made in I expect the early 60s. There are so many things to list but include: a. Narrow hallways . b, No grab bars, c. No peep hole, in the door, d. On the upper deck of the parking structure, there is a dangerously steep stairway and a missing guardrail. 3. The way the hotel is operated by the owner(s) is deplorable. Complaints include: a. Upon arrival, the room was too hot for us. This hotel has never had air conditioning installed. b. The rooms are NOT made up daily, when we asked about it, we were told, the rooms are only cleaned after the third day, because of covid. we had to get new towels from the desk. There is no breakfast served also because of covid."

"Beautiful hotel- friendly staff-wonderful pool- excellent food from restaurant."

"This was a bare bones place to stay!!!"

"Great!!"

"I was only there 1 night, but it was an excellent stay. I will make sure to go again if I am in Eugene again. "

"Clean room and friendly staff"

"Was ok"

"On our first day as we were entering the room the fire alarm went off. It went off again roughly at 10 pm at night when I was already sleeping. I am a fully disabled veteran with ptsd and having to wake up to this again was extremely upsetting. I called Expedia and was told I should hear something from the manager the next day as they were off on our first day there. Unfortunately for me I was never called or checked up on. Guess it wasn’t that important for the manager to check up on a guest"

"Great place in a great location"