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"Clean rooms, beautiful new build with a fantastic family spa area!! Truly wonderful!! Kids were given a Christmas present which was a lovely touch. And we arrived very late on the first day, i knew it may be the case so i phoned in advance and they had prepared some food for us on the side, which was really great. A star missing because of unfriendly staff who were always fighting amongst eachother infront of guests and were unfortunately very impolite. It would be lovely to label the food in the buffet - we were often left smelling it to find out what it what, or asking staff that kept disappearing and getting annoyed that were asking. And some basics that are expected in this caliber hotel - tea options (we were given 2 on our first night and they were never topped up, usually one is offered a selection that are often replenished), to drink a cup of tea we always had to go downstairs. So couldn’t enjoy a quiet morning/evening tea on the balcony. Slipper in the room - felt a bit cheeky make us pay for them, nespresso machine - is also the standard these days in good hotels. Questions and queries were often met with an eye roll and a reply suggestive that I have no idea what I’m talking about and this is the standard in such hotels. Such as asking about a late check out (check out is 10.30am and if you want to stay longer, you have to pay 29€ or 79€ per person). It’s these small aspects that make a stay feel comfortable and unfortunately "

"Room and bathroom size"

"From check-in to checkout Sarah and Melike were great, always helpful and with a smile."

"Wow, this hotel is something. The breakfast buffet and dinner service is incredible, as were all of the kids activities. Our 9 year old had a blast on the slides and in the kids/teens rooms. The outdoor pools are quite something. We hope to be able to come back during ski season to enjoy the ski in/out options!"

"good"

"Wonderful apartment. However be careful booking ‘premium apartment’ as we booked the 1356 sq ft apartment and were given keys for the 700 sq ft apartment. No staff on duty when we arrived so spent first night in smaller apartment, which was very disappointing as we only had 3 nights and had driven for 2 days to get there. Otherwise highly recommend "

"Amazing town. The property offers the summer card which was simply amazing for Schladming and the surrounding areas. The card offers great attractions and free bus services around the area and is an absolute game changer! The property itself is a classic nice Austrian style apartment/hotel and is an absolute 10/10. "

"Very nice and friendly staff also fabulous food at restaurant"

"Always the very best service - the staff make you feel like home! The front desk manager, Robert, has been making me feel welcome since my first trip there in 2022. My wife loves the fragrance of the hotel. Thanks Falkensteiner! "