"I was told the place is disability friendly but its definitely not. I wont recommend coconut grove to anyone, essentially, disabled people. Im a wheelchair user. If i could have move to a different hitel, i would have was extremely tired."

"Very friendly and helpful staff. "

"The water pressure was so bad that my shower didn't work until the evening. The wireless connection was poor. The staff member who helped me at checkin (after a long busride when all I wanted was to relax and have a shower) was rude, and I had to convince then that I had a paid reservation, even though I was showing them on my phone! (I had to buy phone credits to show them since their wireless wasn't working!!) The staff member I interacted with the next day, the manager, was much more...

"Disappointing response from reservation team while trying to book. Confirmed for airport pick up but hotel did not arrange. Meal options were limited and small portions along with very restrictive "complimentary" breakfast. Overall service and care of customers was quite low."

"remote and a long rough unpaved road to get there. The staff is inadequate and under manned"

"Wifi ( internet) in camera inesistente. Acqua calda camera: per fortuna che siamo in Africa è le temperature permettono la doccia anche fredda. Pulizia della camera ottima. Colazione ; adatta per chi cura la dieta dimagrante."