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"This hotel is fantastic. Spotlessly clean with the comfiest pillows I’ve ever slept on. I even took a photo of the label so I could try and buy one back home. There’s a vending machine in the lobby and tea and coffee facilities. The shuttle bus is a people carrier and it’s only a few minutes from the airport. The staff are lovely and very helpful. I don’t think I will ever go to Bilbao again but if I do I will definitely be staying here. ♥️"

"The breakfast menu was good but lacked tables at busy times particularly when a group was using the premises (A football team travelling) Booking in procedure was laborious - perhaps most could be completed in advance. the room was spotless."

"excellent service and better attention"

"Expensive but plentiful breakfast. The attached restaurant is wonderful. Rooms are spacious. Comfortable beds and shower. Relatively tight parking. 15 minutes walk to the beach, 40 minutes to old town"

"Good location however, a 20-30 minute walk to city center. Buses nearby. Upon our arrival, they held our luggage until check in. However, at checkout, you have to use lockers in the hotel if you want storage at 4.5 E per hour. Internet was fine. Bed was fine. Pillows were way too mushy. Room could been cleaner."

"The staff was excellent, so very helpful when I realized I left a jacket behind. They were able to send it ahead to where we were staying in a few days. Breakfast on the seventh floor was lovely both the food, view & staff. It was an about 15 to 20 minute walk into the old town but easy to do. We really enjoyed our time at the grand artist."

"Happy we chose this hotel. Staff is very helpful and pleasant. They helped us with recommendations and directions to take the train to Zumaia and Hendaia, tapas and dinner recommendations. Hotel in great location, 15-20min walk to old Town or Gros area. Great experience. Would recommend. "

"Lovely room. Excellent helpful staff. No kettle/ coffee in room"

"Customer service 1000% rooftop for breakfast a must, beautiful maintain and location on point PERFECT LOCATION"