"everything was great from check in to check out, great stay!"

"I was traveling with my wife and daughter, and from the moment we arrived, we reported that the air conditioning in our room was not working—not even the fan. We were told it would be fixed, but nothing happened. That night, we were given a small portable fan and assured maintenance would repair the AC first thing the next morning. Again, nothing was done. When I followed up, a receptionist literally told me, “We are busy here. If I have time, I’ll talk to my manager.” After I insisted, the...