"I was traveling with my wife and daughter, and from the moment we arrived, we reported that the air conditioning in our room was not working—not even the fan. We were told it would be fixed, but nothing happened. That night, we were given a small portable fan and assured maintenance would repair the AC first thing the next morning. Again, nothing was done. When I followed up, a receptionist literally told me, “We are busy here. If I have time, I’ll talk to my manager.” After I insisted, the...

"Had a view of the old town overlooking Edinburgh Castle and the Cook monument. Access to Tram a few yards away and next door to Marks & Spencer. If you have a car there is no lot at the hotel but why offer a great discount code to Q-park, which is a 10 min walk from Hotel. It's not a bad walk; probably typical in any large European city. It is a good value. Get the breakfast it's a very ample buffet."